Refund policy

Defective items

Contact RideShift within 14 days of delivery if your item is defective. Email isiahaj1234@gmail.com or use our contact form, and include your order number, a description of the problem, and photos or video where available. We will review the issue and arrange a refund or replacement for an approved claim. Please contact us before sending an item back so we can provide return instructions.

We do not accept returns for non-defective items, including change-of-mind returns, except where required by applicable law. Approved refunds are returned to the original payment method; bank processing times vary.

Optional RideShift shipping protection — $2.99

When included in your purchased kit or selected at checkout, shipping protection is a service provided and funded by RideShift. It covers packages lost or damaged in transit with a replacement or refund after review. It is not insurance issued by Shopify or the supplier, and it does not provide faster delivery.

Report transit damage within 14 days of delivery. For a missing package, contact us within 14 days after the estimated delivery window ends. Include your order number and available tracking or damage information. We will review the shipment with the carrier or supplier and arrange a replacement or refund for an approved claim.

Previous orders

Existing orders retain the terms offered when purchased. If a previous order included the $5 shipping-protection service, that coverage continues: our store covers packages lost, stolen, or damaged in transit with a refund or replacement after review. Report damage or theft within 14 days of delivery or the carrier’s delivery scan, or a missing package within 14 days after the estimated delivery window ends.

You may still contact us about defective items or delivery problems if you did not purchase protection. Nothing in this policy limits rights provided by applicable law.